Live Chat Utility
Live Chat Utility is capable to support online chat interaction to clients for achieving greatest customer satisfaction at reduced communication cost. Easy to use live help chat application is a feature rich tool for your website executives by providing online help support to solve customer's queries. Fast and reliable live help desk tool empowers your business and fully flexible solution that can match your dynamic business requirements.
It’s easy to use. All customers have to do when they visit your website is click on the Chat button. Our live support software will instantly connect them to a live chat operator.
Web Chat Software is fully featured customer support utility that provides the customized chat interaction between website support agents and web visitors in real time. Professional live support utility provides online chat conversation between customer support executives and web clients for improving customer services. Efficient and hassle free web based chat solution facilitates to send offline messages if the website support executive is not available or shows offline status.
Software Working Features and Capabilities:
- Real Time Chat Interaction: Easy to use software provides real time chat facility between web site visitors and website support executive in real time.
- Accept or Decline Chat Request: Operator has the power to accept or decline chat request according to the situation.
- Operator-to-Operator Chat Transfer: In case an Operator is busy or knows that another Operator can solve customer’s query in better way than current chat Operator can easily transfer chat to another Operator easily.
- Operator-to-Operator Chat: Operator can easily chat with any other Operator in multiple departments for more user flexibility.
- See Visitor Typing Text: Software notifies on Operator's window to know if website visitor is typing or not.
- Email Transcripts of Live Chat Sessions: Facilitates to send live chat session details to visitors at specified email address so that they can go through the discussion in future when required.
- Block IP Address: Allows Operator to block selected IP address to avoid chatting from mischievous customers or the visitors you wish not to assist.
Software General Features:
- Push Pages: Facilitates to send web page or web link by immediately pushing web URLs from browser tab when Operator needs to assist website visitor quickly.
- View Visitor Details: Site Operators can easily track web site visitor information including Visitor name, Company name, Host name, Current page and other similar information.
- Handle Multiple Visitors Simultaneously: Website Operator can easily interact with multiple site visitors simultaneously and can resolve customers’ queries in real time.
- View Chat History: Software shows all your chatting history details including chat time and date along with visitor’s detailed information and full text chat.
- Backup and Restore Chat History: Facilitates to backup and restore chat history records with complete transcript of the chat session.
- Visual and Sound Alerts Notification: Provides facility to identify incoming visitors by audio and visual effects.
- Canned Messages: Facilitates Operator to send canned messages (saved messages) when the Operator needs to respond website visitor instantly and save on typing time.
- Offline Messaging and Live Support: Site visitor can leave offline message to service Operator if he is not available online or out of service.
Software Other Features:
- Easily integrates with your existing web site.
- Helpful for business sale productivity.
- Improved customer satisfaction.
- Reduce communication cost.
- Safe to download and run on your machine.
- No hidden cost or monthly charges.
- No license renewals headaches and additional setup fees.
- Economical and affordable solution.
Minimum System Requirements:
- Processor :- Pentium class or equivalent processor
- Memory :- 512MB RAM
- Free Disk Space :- 15MB
- Your web hosting should support .NET 2.0 or higher and MS SQL Database.
- Windows 7/ VISTA/ Windows XP/ Windows 2003 Server / NT / 2000 / ME / 98
Try It For Free Now!
Download 30 days free trial of Live Chat Utility to have fair idea of application working and features. Once having satisfactory results, we recommend you to buy cost effective utility available under available Operators licensing options: